Delivery

We offer free delivery to UK, USA & Europe.

For deliveries within the United Kingdom, we use Royal Mail for all UK deliveries.

For Europe, USA & Rest Of The World, we use DHL™.

We are proud to partner with our international logistics partner DHL on all orders designated for delivery outside of the United Kingdom. From time to time we may also use local delivery partners depending on your precise delivery location.

EUROPE: Delivered 2-3 working days from dispatch
USA: Delivered 1-2 working days from dispatch
ROW: Delivered 2-4 working days from dispatch

Remote Areas

If you live in a "remote" area we may use your local delivery network in order to provide you with the best service possible. Where this is not possible, we will use DHL to deliver your item. Remote area deliveries (remote area as defined under the DHL remote area list) will be subjected to an additional charge of 10.00 GBP and you will receive an email prior to dispatch requesting you to make this payment.

Duty & Tax

All orders within the European Union will be free from any duty payments. 

Orders from within the USA are usually free from any additional tax payments up to a maximum of $800 per shipment.

For all other countries, please consult your local customs and excise authority.

Kindly take note, all duty and tax-related charges are to be borne by the recipient strictly. If you fail to make payment and your package is consequently held, we reserve the right to instruct for the goods to be returned to us or your package be destroyed. All associated costs will be deducted from the amount refunded to you.

Returns

All returns must be made within 30 days from the date of delivery. Exchanges do not 'reset' the 30-day window.

We do not currently offer free returns. Return using the Post Office or any other courier at your own expense. Your purchase will be refunded in full upon receipt.

Please allow up to 7 working days to receive your refund.

Exchange

Squad Soles are unable to process exchanges at the moment. If the item you have ordered is incorrect and you require a different size or colour, please send it back using the free returns label and reorder the correct size or colour under a new order.

Returns

All items being returned from outside of the United Kingdom must clearly be marked as "returned goods" on your customs paperwork. Failure to do this means your returned package may be subject to tax/duties inbound to the UK. We will not be able to pay this and the result will be that your package will be likely returned to you or destroyed by Customs & Excise. All goods returned from outside of the UK are to be returned at your own expense back to our UK returns address stated below.

Faulty Items

Every item is checked thoroughly before dispatch. In the rare event, an item has been delivered to you with a fault, you must notify us immediately. Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return the product.

Our Returns Address

U.K.

Squad Soles
Returns Department
Unit 3a & 3b
55 Hastings Road
Leicester
LE5 0BT
United Kingdom